Shipping Policy
All orders are dispatched from our Midlands-based warehouse.
Where we deliver
We deliver across the United Kingdom. Deliveries to Northern Ireland, the Scottish Highlands and Islands, Isle of Wight, Isle of Man, Channel Islands and Isles of Scilly are also covered, but additional delivery charges apply and delivery may take longer — these are shown at checkout once you enter your address.
We do not currently ship outside the UK through the online store. For export or international trade enquiries, contact info@tropikol.com.
Delivery options and charges
| Order | Estimated delivery | Charge |
|---|---|---|
| Orders over £50 | 2–3 working days from dispatch | Free |
| Orders up to £50 | 2–3 working days from dispatch | £4.99 |
For multi-block and full-pallet orders, delivery is arranged individually and quoted before dispatch.
Processing times
Orders placed before 1:00pm on a working day are dispatched the next working day. Orders placed after 1:00pm, or on a weekend or UK bank holiday, are dispatched the following working day. You will receive a dispatch confirmation with tracking details where available.
Pallet deliveries — please read
- Pallets are delivered kerbside by a lorry with a tail-lift and pallet truck. The driver will not carry goods onto your premises, up steps, or over gravel, grass or soft ground. Please ensure firm, level access and space for a large vehicle.
- A full pallet of 5kg blocks weighs approximately 1,125kg (225 blocks).
- A contact telephone number is required for all pallet orders. The carrier may call to book a delivery slot; if delivery fails because no one is available or access is unsuitable, re-delivery charges may apply.
- Please check the pallet for visible damage before signing. See our Return & Refund Policy for what to do if goods arrive damaged.
Delivery times
Delivery times are estimates from the date of dispatch, not the date of order, and are not guaranteed. Under the Consumer Rights Act 2015, if we have not agreed a specific date, we will deliver within 30 days of your order. If we cannot meet this we will contact you, and you may cancel for a full refund.
Missed or failed deliveries
Parcel couriers will normally attempt delivery twice and leave a card. Parcels not collected or re-delivered within the courier's holding period are returned to us, and we may charge for re-dispatch. Instructions to leave a parcel in a safe place are followed at your own risk.
Wrong address
Please check your delivery address carefully at checkout. We cannot change the address once an order has been dispatched. If an order is returned to us because the address was incorrect or incomplete, we will refund the goods less the outbound delivery cost, or re-dispatch at your cost.
Damaged or missing items
Contact us at info@tropikol.com within 3 working days of delivery with your order number and photographs. Please keep all packaging until the matter is resolved.
Questions
info@tropikol.com · +44 7717 909993